For organizers - information on the coronavirus
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On
March 11, 2020 the World Health Organization (WHO) upgraded the
severity of the current outbreak of the coronavirus-borne disease
(COVID-19) from a "health crisis of international
proportions" to a pandemic. This has far-reaching consequences
for our global event community in the affected areas. We follow the
official guidelines of the health authorities, state governments and the WHO
closely to promote the health and well-being of our users.
Make
the decision to cancel or postpone
The
decision whether your event can take place is not easy. We fully
understand this and would like to support you.
Here is some useful information to help you make an
informed decision:
1. The World Health Organization (WHO) compiles current
information on the COVID-19 situation in the various regions. The WHO
publishes specific guidelines on how to prepare your event for
problems related to COVID-19.
2. Read the recommendations of your local or state health
authority.
Convert
a live event into a virtual one
In
addition to an event cancellation or postponement, there is also the option of
holding your event virtually. Please indicate under "Location"
that it is an online event without a physical address. And this is how it
works:
1. Click on the event in your account under "Manage
events".
2. In the event dashboard, scroll to Basic Information.
3. Select the pencil icon next to the venue.
4. Click the "Venue" drop-down menu and select
"Online Event".
5. Follow these instructions to create a live
stream event page.
You should also follow two more steps, if you want
to convert your live event into a virtual one.
1. Notify your
attendees of the changes.
2. Insert the link to the live stream in your participant
email or send the link at a later time. When you convert your event from a
live event to an online event, the link to the live stream is not automatically
sent to your attendees.
Move
event
Refunds
are not absolutely necessary for postponements. But you should notify your
participants as soon as possible and communicate your project clearly.
• Include your refund policy in the notice.
• Indicate when the new appointment will be set and how
it will be communicated.
• If you offer refunds, provide instructions to your
attendees on how to request a refund.
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Cancel
the event
If
you need to cancel an event, the first thing to do is inform your attendees and
provide refunds. You can then end the event in the event dashboard with
"Cancel" so that it is no longer publicly available on Eventbrite.
Tips
for special precautions
As
an event organizer, you have a particular duty to take precautions to promote
exemplary behavior in connection with health protection and hygiene at your
event. Every event is unique - also in terms of the risks.
Refund
orders
If
you need to make a refund because of the coronavirus ,
please state "COVID-19" as the reason for the refund. All
Eventbrite fees will then be refunded.
Courtesy:Corporate Event Venue in Lahore
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